EIDHAK Trading PLC (“EIDHAK,” “we,” “us” or “our”) respects your privacy. This policy explains what information we collect when you visit eidhaktrading.et or contact us, how we use it, and the choices you have. EIDHAK is a green-coffee processor and exporter based in Addis Ababa, Ethiopia.
We do not sell your personal information. Messages sent through our contact form are delivered to our company inbox through a form-relay service that transmits the submission to us by email. We may share information with service providers who help us operate the site, with logistics or financial partners strictly as needed to fulfil a transaction you have requested, or where required by law.
We work with roasters and buyers around the world. If you contact us from outside Ethiopia, the information you send will be processed in Ethiopia and, where relevant, shared with partners in the destination market to complete your request.
We keep enquiry and transaction records only as long as needed to serve you and to meet our legal and accounting obligations, after which they are deleted or anonymised.
You may ask us to access, correct or delete the personal information you have shared with us, or to stop contacting you, by writing to the address below. We will respond within a reasonable time.
Our site is served over an encrypted (HTTPS) connection and we take reasonable measures to protect the information you send us. No method of transmission over the internet is completely secure, however, and we cannot guarantee absolute security.
Our website and business are directed to trade buyers and are not intended for children. We do not knowingly collect information from children.
We may update this policy from time to time. The “last updated” date above shows when it was last revised.
Questions about this policy or your information? Write to us at bilal@eidhaktrading.et, or by post at Dimple Building, 2nd Floor #219, Mexico Sq., Kirkos Sub-City, Addis Ababa, Ethiopia.